About Yvonne Sapele – Your Financial Adviser

Phone: 021 177 2061
Email: yvonne@fetufirstmortgages.co.nz
Financial Service Provider (FSP) Number: 1012237

Licence Information

Yvonne Sapele (FSP1012237) operates as a Financial Adviser linked to Fetu First Financial Services Ltd, which is an authorised body under a licence issued by the Financial Markets Authority (FMA) in the name of Newpark 2020 Limited (FSP551567).

Yvonne provides regulated financial advice on behalf of Fetu First Financial Services Ltd FSP1012260.

Nature and Scope of Financial Services

I provide regulated financial advice on home loans and mortgage products. The advice I give is based on the lending options available through the lenders I am accredited with. I will explain the range of products I can access, any limitations that apply, and how these options relate to your goals and financial situation.

Our engagement will focus on identifying suitable home‑lending solutions, assessing your borrowing ability, and supporting you through the application and approval process. I will only provide advice within the scope of my accreditation and regulatory obligations.

I do not provide financial advice on:
· Estate planning (e.g., Wills, Enduring Powers of Attorney, trusts)
· Investment products (e.g., shares, bonds, managed funds, KiwiSaver)
· General insurance products

If your needs extend into any of these areas, I will recommend that you seek advice from an appropriately qualified specialist.

Fees and Commissions

Upfront Commission
· Mortgage upfront commissions range from 0.55% to 0.9% of the loan amount (one-off).

Ongoing Commission
Some financial institutions pay an ongoing commission of 0.15% to 0.25% per annum until the loan is fully repaid.

A fee may apply if:

• A mortgage is repaid or refinanced early

Whether a fee applies, and how it is charged, will be explained at the time advice is provided.

Conflicts of Interest

Your interests are my priority.

I manage potential conflicts by:
· Prioritising your interests
· Following the Code of Professional Conduct
· Maintaining a Register of Conflicts
· Ensuring recommendations are based on your goals and independent research

How We Manage Conflicts

• Internal policies and procedures

• Annual compliance reviews

• Adviser training

• Conflict and gift registers

Referral Fees

We may also receive referral commissions from:
· Real estate agents (for clients selling property)
· Property managers (for clients needing management services)
· Other third-party service providers

A full written disclosure will always be provided, including:
· The nature of the referral
· The parties involved
· Any commission received

Complaints & Disputes Resolution

If you are not satisfied, please contact your adviser or email:
yvonne@fetufirstmortgages.co.nz

We will investigate your complaint promptly and fairly.

We aim to respond within 10 working days. If more time is required, we will notify you and provide an expected timeframe.

If your complaint is not resolved to your satisfaction, you may escalate it to:

Financial Services Complaints Limited (FSCL)

Level 4, 101 Lambton Quay, Wellington 6011
0800 347 257
complaints@fscl.org.nz
www.fscl.org.nz

This is a free service. You must contact FSCL within 3 months of our decision.

You may also contact:

Financial Markets Authority (FMA)

www.fma.govt.nz
Level 2, 1 Grey Street, Wellington
04 472 9830

Fetu First Mortgages, Duties to You

Fetu First Mortgages and its advisers must comply with duties under the Financial Markets Conduct Act 2013.

We are required to:

• Prioritise your interests and ensure advice is not materially influenced by our own interests

• Exercise care, diligence, and skill

• Meet professional competence, knowledge, and skill standards

• Meet ethical conduct and client care standards

This is a summary only. More information is available at:
www.fma.govt.nz

Duties Information

(Ver 1 – 01/05/26)

As a Financial Adviser, I am bound by the duties set out in the Financial Markets Conduct Act 2013, including:

1. Meeting the standards of competence, knowledge, and skill required by the Code of Professional Conduct

2. Giving priority to your interests

3. Exercising care, diligence, and skill

4. Meeting the standards of ethical behaviour, conduct, and client care